Our policy is valid for a period of 30 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the period of 30 days has lapsed since the purchase, we can’t, unfortunately, offer you a refund.
The following criteria must be met to qualify for a refund:
– Product is defective
– Product is not as described
– Product must be in original packaging
– Product must be unused
– Product must not be damaged
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
Proof of purchase
To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.
Sale and clearance items
Only regular priced items may be returned, unfortunately, sale or clearance items cannot be returned.
In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.
Returns can be shipped to: 15929 NE Cameron Blvd. Portland, OR 97230. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
All refunds will be subject to a 20% restocking fee.
If for any reason you need to cancel your order, call our customer service right away at (503) 282-2577 and tell us about your order. Custom orders and special orders are non-cancellable. Stock orders can be canceled as long as the shipment has not been tendered to the assigned carrier. A 2.9% + $0.30 fee will be accessed per canceled order.
If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to firstname.lastname@example.org